Returns & Refunds

male Q MQ Shipping Returns

Cancelations

To ensure fast deliveries to our customers, all items are processed throughout the day.  Orders can be canceled before they have been marked as “Shipped”. We are unable to recall or cancel already shipped packages. You can view the status of your order here.

Returns

For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us).

For orders that have already been sent, customers may refuse the unopened package upon delivery to have it sent back to our warehouse.

Refunds

Refused packages, Bounced orders, or un-deliverable items are subject to a 10% re-stocking fee. Please note that shipping fees are non-refundable. We do not provide nor compensate for return shipping service.

Please contact us at [email protected] if you have received a defective or incorrect item to receive a replacement.